Since the company’s inception in 1998 Luffman-Byers Telecom has made it a rule to provide what the customer wants and needs. “It might be more convenient to ask the customer to conform but that isn’t how we operate” said Charlie Luffman, President of the company. The world of telecom is like many others in that you “have to expect the unexpected and be prepared to adapt on the fly” said Luffman. A prime example involves the scenario of installing a piece of equipment for a customer and the technician finds that he can’t complete his portion of the job due to inadequate space or power requirements. Luffman-Byers stands apart in that they have the ability to complete most any aspect of the job, quite often with the same technician versus halting the entire project to find another contractor or internal employee to do so.
“We can easily adjust in the heat of battle without missing a beat” according to Vice President Ricky Byers. “So many of our technicians are cross-trained and experienced in multiple disciplines that we have that ability to quickly respond to unforeseen challenges” adds Byers. It seems that the customer is all too often left holding the bag when things don’t go as planned and Luffman-Byers strives to make sure that this is not the case. “Anything that we can do to make our customer’s lives easier is the name of the game, and will continue to solidify our reputation for being easy to do business with” says Luffman.
Luffman-Byers Telecom, Inc. can be accessed at luffmanbyers.com or by phone at 706-272-9133.
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